THE Hampton by Hilton Hotel at Liverpool John Lennon Airport (LJLA) has been voted the UK’s number one Airport Hotel by customers of hotel booking specialist LateRooms.com.
The award is part of the company’s ‘Simply The Guest Awards’ which recognise and celebrate properties on the LateRooms.com site with the most positive customer reviews.
Hampton by Hilton Hotel beat rival contenders at both London Gatwick and Heathrow Airports and Lousie Jones, manager at Hampton by Hilton at Liverpool John Lennon Airport, said: “We are delighted to have won this award.
“Customer experience is paramount to us and we strive to ensure every guest has the best possible stay with us.
“The team work extremely hard here and this is testament to them that the hotel has achieved this award”.
Sammy Patel, LJLA commercial manager, said: “It is a great tribute to the hotel team and testament to their continuous engagement and commitment to customer satisfaction.
“We are very proud of their notable accomplishment which recognises the Hampton by Hilton as the hotel of choice for our passengers.”
The Simply The Guest Awards evaluate feedback of each individual guest review.
The reviews that were used to identify the award winners score hotels on their service, cleanliness, location and general guest experience.
LateRooms.com guests review a property after their stay is complete, ensuring every review is genuine.
The reviews database is seen as an important port of call for customers to check out a hotel before they check in.
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